FaverDeal – Terms & Conditions

Last Updated: 6 October 2026

Welcome to FaverDeal. These Terms & Conditions govern your use of the FaverDeal website, purchase of products, and participation as a seller or merchant on our marketplace.

By accessing or using FaverDeal, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About FaverDeal

FaverDeal is an online shopping marketplace that offers products from different categories and, where applicable, from independent sellers and merchants.

Products may be sold directly by FaverDeal or by third-party sellers. Where a product is supplied by a third-party seller, the applicable seller's product, shipping, return, replacement and warranty terms may also apply.

The product-specific policy displayed on the product page will prevail over the general return policy where the two policies differ.

2. International Orders

FaverDeal accepts orders from customers in selected countries and regions.

International orders may be subject to:

• Import duties
• Customs duties
• VAT/GST or other local taxes
• Customs clearance charges
• Brokerage or handling fees
• Other government-imposed charges

Customs & Import Charges

Unless specifically stated otherwise at checkout, customs duties, import taxes, VAT/GST and other charges imposed by the destination country are the responsibility of the buyer.

These charges are determined by the destination country's customs authorities and are outside FaverDeal's control.

FaverDeal does not guarantee that a shipment will be exempt from customs duties or taxes.

The buyer is responsible for providing accurate information and completing any customs requirements necessary to receive the shipment.

Customs duties, taxes, and government charges paid by the buyer are generally non-refundable by FaverDeal.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and availability displayed on FaverDeal are accurate and up to date.

However:

• Product colours may vary slightly depending on the customer's screen.
• Product packaging may change without prior notice.
• Manufacturers may modify product specifications or packaging.
• Minor differences between product images and the actual product may occur.

The product supplied will generally correspond to the description and specifications displayed on the product page at the time of purchase.

4. Pricing & Payment

All prices displayed on FaverDeal are subject to change without prior notice.

The final amount payable may include:

Product Price + Shipping Charges + Applicable Taxes/Duties/Fees

The applicable amount shown at checkout will govern the transaction, unless an obvious pricing or technical error has occurred.

FaverDeal reserves the right to cancel an order where a significant pricing, inventory or technical error has occurred.

If payment has already been received for an order cancelled for such a reason, the applicable amount paid for the cancelled order will be refunded.

5. Order Confirmation & Acceptance

Placing an order does not automatically guarantee acceptance of the order.

FaverDeal may cancel or decline an order in circumstances including:

• Product becoming unavailable
• Incorrect product information
• Pricing or technical errors
• Suspected fraudulent activity
• Shipping restrictions
• Customs or regulatory restrictions
• Incorrect or incomplete customer information
• Payment verification failure

Where an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method or another appropriate payment method permitted by the payment provider.

6. Shipping & Delivery

We aim to dispatch orders within the estimated processing time displayed on the product page or at checkout.

Delivery times are estimates and may vary because of:

• Customs clearance
• Weather conditions
• Carrier delays
• Public holidays
• Address issues
• International transportation delays
• Customs inspections
• Events outside our reasonable control

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's terms and operational conditions.

A tracking number may be provided where available.

7. Incorrect or Incomplete Shipping Address

The customer is responsible for providing a complete and accurate delivery address.

FaverDeal is not responsible for delays, additional charges or failed delivery caused by:

• Incorrect address
• Incomplete address
• Incorrect postal/ZIP code
• Incorrect phone number
• Incorrect recipient information
• Failure to respond to customs or carrier requests

If a shipment is returned because the buyer provided incorrect information or failed to complete required delivery/customs procedures, additional shipping or handling charges may apply.

8. Return Policy

Unless otherwise stated on the product page, eligible products may be returned within 10 calendar days of delivery.

To request a return, the buyer must contact FaverDeal Customer Support within the applicable return period and provide:

• Order number
• Reason for return
• Photographs/videos where applicable
• Product condition details
• Any other information reasonably requested by FaverDeal

The return must be approved before the product is shipped back.

Please do not send a return to an address without receiving return instructions from FaverDeal.

9. Return Conditions

To qualify for a return, the product should generally:

• Be unused and in resalable condition
• Be returned in its original packaging
• Include original tags, labels and accessories where applicable
• Include the invoice/order information where applicable
• Not show signs of misuse, alteration or damage caused after delivery

Certain products may not be eligible for return due to their nature, hygiene requirements, regulatory restrictions or manufacturer policies.

The return conditions displayed on the relevant product page will apply where different from this general policy.

10. Damaged, Defective or Incorrect Product

If you receive:

• A damaged product
• A defective product
• The wrong product
• A materially different product from the description

please contact FaverDeal within 24 hours of delivery, wherever possible.

For damaged shipments, customers should retain:

• Product
• Original packaging
• Shipping label
• Protective packaging
• Photographs/videos of the damage

This information may be required to investigate the claim with the seller or shipping carrier.

After reviewing the claim, FaverDeal or the relevant seller may offer, where appropriate:

1. Replacement
2. Repair
3. Refund
4. Another mutually agreed resolution

The available remedy may depend on product availability, seller policy, warranty terms and applicable law.

11. Return Shipping Charges

Where the return is due to a verified:

• Wrong product
• Damaged product received
• Manufacturing defect covered by the applicable policy
• Material mismatch between the product received and the product ordered

FaverDeal or the relevant seller may provide return-shipping instructions or reimburse eligible return shipping costs, subject to approval.

For returns due to change of mind, incorrect selection, preference or other buyer-related reasons, the buyer may be responsible for applicable return shipping costs.

Any refund will be subject to the applicable product-specific return policy.

12. Refund Policy

Once the returned product has been received and inspected, the refund decision will be processed in accordance with the applicable return policy.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on the payment provider and banking system, the time required for the refund to appear in the customer's account may vary.

FaverDeal is not responsible for delays caused solely by banks, card issuers, payment processors or other financial institutions.

Refund Limit

Unless required otherwise by applicable law, refunds will not exceed the amount actually paid for the eligible product and any eligible shipping charges covered by the applicable return policy.

Customs duties, import taxes, VAT/GST, brokerage fees and other government charges paid by the customer are generally not refundable by FaverDeal.

13. Products Covered by Manufacturer Warranty

Products carrying a manufacturer's warranty are subject to the warranty terms provided by the manufacturer.

For warranty-related issues, customers may be required to contact the manufacturer's authorised service centre and provide:

• Purchase invoice
• Order information
• Warranty documentation
• Product serial number, where applicable

Manufacturer warranty claims are not automatically treated as FaverDeal return or refund claims.

However, this does not limit any rights that the customer may have under applicable consumer protection laws.

14. Non-Returnable or Restricted Products

Certain products may not be eligible for return or refund because of their nature or applicable laws and regulations.

Examples may include:

• Certain medicines and healthcare products
• Personal hygiene products
• Perishable goods
• Customised/personalised products
• Certain intimate or sealed products once opened
• Products restricted by law
• Products specifically marked as non-returnable
• Products covered exclusively by a manufacturer's warranty

The applicable policy will be displayed on the product page wherever reasonably possible.

15. Cancellation Policy

An order cancellation request may be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Some products may have additional cancellation restrictions.

For international shipments, a refusal to accept delivery may not automatically qualify the customer for a full refund, particularly where shipping, customs, return-to-origin or other charges have already been incurred.

16. Seller & Merchant Responsibilities

Sellers listing products on FaverDeal agree that:

• Products must be genuine and legally saleable.
• Products must not be counterfeit, stolen, fraudulent or unlawfully sourced.
• Product descriptions must be accurate and not misleading.
• Images and product information must accurately represent the product.
• Sellers must have the legal right to sell the listed products.
• Products must comply with applicable laws and regulations.
• Sellers must maintain sufficient inventory to fulfil accepted orders.
• Sellers must honour applicable return, replacement and warranty obligations.
• Sellers must not infringe third-party intellectual property rights.

FaverDeal may remove or restrict listings that violate these requirements.

17. Counterfeit & Intellectual Property Policy

FaverDeal does not permit the listing or sale of counterfeit, fake, unauthorised or infringing products.

Sellers must not:

• Use another company's trademark without authorisation.
• Misrepresent products as being manufactured or authorised by another company.
• Use copyrighted images or content without permission.
• Sell counterfeit or replica products as genuine products.
• Infringe patents, trademarks, copyrights or other intellectual property rights.

Where FaverDeal receives a credible intellectual-property complaint, FaverDeal may investigate the listing and may temporarily or permanently remove the relevant listing or restrict the seller account.

Where appropriate, information may be shared with relevant authorities or rights holders as required by law.

18. Prohibited Products

Products offered through FaverDeal must comply with applicable laws and marketplace policies.

Products that may be prohibited or restricted include, without limitation:

• Counterfeit goods
• Stolen goods
• Illegal drugs
• Unauthorised medicines
• Illegal weapons
• Explosives
• Hazardous or prohibited substances
• Products infringing intellectual property rights
• Fraudulent documents
• Other products prohibited by applicable law

FaverDeal reserves the right to remove products that violate our policies or applicable laws.

19. Seller Account Suspension

FaverDeal may suspend, restrict or terminate a seller account where there is evidence of:

• Fraudulent activity
• Counterfeit products
• Repeated customer complaints
• Misleading product information
• Intellectual property infringement
• Failure to fulfil orders
• Policy violations
• Illegal activity
• Abuse of the FaverDeal platform

Where appropriate, FaverDeal may provide notice and an opportunity to resolve the issue. However, immediate action may be taken where reasonably necessary to protect customers, sellers, FaverDeal or third parties.

20. Product Description Accuracy

Sellers are responsible for ensuring that their product listings accurately describe:

• Product name
• Brand
• Material
• Size
• Colour
• Quantity
• Features
• Condition
• Warranty information
• Country of origin, where required
• Other material product characteristics

A product must not be advertised in a way that could reasonably mislead customers.

If a product delivered to a customer materially differs from the listing, FaverDeal may require the seller to provide a replacement, refund or other appropriate resolution.

21. Multiple or Duplicate Listings

Sellers should not create misleading duplicate listings for the same product across multiple categories or listings.

FaverDeal may remove duplicate, misleading or improperly categorised listings.

22. Reviews & Customer Feedback

Customers may be permitted to submit product reviews, ratings and feedback.

Reviews should be honest and based on the customer's genuine experience.

Users must not:

• Submit fake reviews
• Manipulate ratings
• Post misleading information
• Impersonate another person
• Post abusive, threatening or unlawful content
• Attempt to artificially increase or decrease a seller's rating

FaverDeal may remove content that violates these requirements.

23. Limitation of Liability

To the extent permitted by applicable law, FaverDeal will not be responsible for losses caused solely by circumstances beyond its reasonable control, including:

• Customs delays
• Carrier delays
• Natural disasters
• Government restrictions
• Strikes
• War or civil unrest
• Network or payment-system failures
• Events outside FaverDeal's reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Force Majeure

FaverDeal shall not be considered in breach of these Terms where performance is prevented or materially delayed by events beyond reasonable control, including natural disasters, pandemics, government action, war, civil unrest, strikes, transportation disruptions, customs restrictions, cyber incidents or major infrastructure failures.

25. Privacy

Your use of FaverDeal is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

Customers should review the Privacy Policy before placing an order.

26. Changes to These Terms

FaverDeal may update these Terms & Conditions from time to time to reflect changes in:

• Laws and regulations
• Products and services
• Marketplace operations
• Payment and shipping processes
• Customer protection requirements

The updated version will be published on the website with a revised Last Updated date.

27. Governing Law & Dispute Resolution

These Terms shall be interpreted in accordance with the applicable laws specified by FaverDeal's legal and business structure, subject to mandatory consumer protection laws applicable in the customer's country.

Where a dispute cannot be resolved through customer support, the parties may seek resolution through the appropriate legal or dispute-resolution process available under applicable law.

Important: For international e-commerce, FaverDeal should insert its actual registered business jurisdiction, registered office and chosen dispute-resolution mechanism here after legal review.

28. Contact Us

If you have questions regarding an order, return, refund, product, seller or these Terms & Conditions, please contact FaverDeal Customer Support.

FaverDeal