At FaverDeal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
A refund may be approved if:
The wrong product was delivered.
The product arrives damaged during shipping.
The product has a verified manufacturing defect.
The product is significantly different from the description shown on our website.
The order cannot be delivered due to reasons under FaverDeal's responsibility.
2. Non-Refundable Items
Refunds will not be issued for:
Change of mind after delivery.
Incorrect shipping address provided by the customer.
Customs duties, import taxes, VAT, or local government fees.
Normal wear and tear.
Damage caused by misuse, accidents, water, or unauthorized repairs.
Products returned without prior approval.
Products returned without original packaging or accessories (where applicable).
3. Return Request
To request a refund, customers must contact us within 7 days of receiving the order.
Please include:
Order Number
Customer Name
Email Address
Description of the issue
Clear photos or videos showing the problem
Email:
support@faverdeal.us
4. Inspection Process
Once the returned product is received, our quality team will inspect it.
If the refund request is approved, the refund process will begin.
If the product does not meet our return conditions, the refund may be declined.
5. Refund Method
Approved refunds will be issued using the same payment method used for the original purchase whenever possible.
If the original payment method is unavailable, an alternative refund method may be offered.
6. Refund Processing Time
After approval:
Refund Processing: 3–5 Business Days
Bank/Card Processing: 5–10 Business Days
Processing times may vary depending on your bank or payment provider.
7. Shipping Charges
Shipping charges are generally non-refundable unless:
We shipped the wrong product.
The item arrived damaged.
The return is due to our error.
8. Customs Duties & Import Taxes
International customers are responsible for:
Customs Duties
Import Taxes
VAT
Brokerage Fees
These government charges are not refundable by FaverDeal.
9. Lost Packages
If your package is confirmed lost by the shipping carrier, we will investigate the matter.
Depending on the outcome, we may:
Issue a replacement, or
Provide a full refund.
10. Refused Deliveries
If a customer refuses delivery or fails to collect a shipment resulting in its return, the original shipping charges and any return shipping or customs fees may be deducted from any eligible refund.
11. Order Cancellation Refunds
Orders cancelled before shipment are eligible for a full refund.
If an order has already been shipped, the Return Policy will apply.
12. Fraud Prevention
FaverDeal reserves the right to refuse refunds in cases involving:
Fraudulent claims
Abuse of the return system
False information
Unauthorized payment disputes
13. Contact Us
If you have any questions regarding refunds, please contact us.
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